News

Shadowing: Recharge your process improvement strategy

Aug 09 2016

A middle-aged woman sits propped up in a bed at the ICU. While her head was bandaged and her neck was sore, more than anything else she needed desperately to know how her daughter was doing. They had been in …

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Key Details in Planning Your Shadowing Experience

Aug 09 2016

Shadowing experiences are all tied directly back to the patient and family journey. Each step in the journey from the parking lot to the discharge process should be considered in advance to plan your shadow experience. When you are setting …

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Wondering where to find a shadower?

Aug 09 2016

Hint: You don’t have to look very hard There are numerous types of techniques and tools that can be used for process improvement. The most unique facet about using shadowing for process improvement is the word experience. Anyone has the …

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How to determine an opportunity for improvement while shadowing?

Jul 25 2016

Learn how to identify the key moments in Care Experiences that will lead to your best process improvement. You’re side by side with the patient in the first exam room with her immediate family standing across from you. As the …

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