goShadow How-To: Understanding Experiences and Segments

Shadowing patients, staff and experiences can be done in a variety of ways. Whether you are using pen, paper and a stopwatch or a shadowing app like goShadow, shadowing work is best done by breaking the data and information collection into digestible segments. This method creates smaller data sets within large experiences in order to help users capture actionable data easily and quickly.

All shadowing is organized into experiences. These can be large or small, from a multiple month maternity experience to an outpatient office visit. Once an experience has been identified, it is broken down into smaller segments, which organize the overall experience. Add as many segments as necessary. Within each individual segment, you can add shadowing notes, identify people and places, as well as run timers and categorize impressions.

In Guatemala, shadowing work was broken up into large experiences by patient and by day. According to shadower Hannah Hamlin, “I split each patient into their own experience and then drilled down into the segments that make up their day, from pre-op through PT. This made it easy to keep track of all of the moving parts on the day of surgery.”

Take a look at how Hannah organized her surgical day shadowing and the segments that she created to break down the experience. With notes and timers located within each segment, it will be easy to pull reports and drill down into the experience to identify opportunities for improvement and areas where patient experience can be improved. 

For more information on the first steps to shadowing, check out other quick start resources and the goShadow quickStart Guide.

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