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Help Your Volunteers be More Efficient with their Donated Time.

Help Your Volunteers be More Efficient with their Donated Time.

INDUSTRY: Community Service

Start Shadowing Today!

Improve the Quality of Customer Care and Experience

Improve the Quality of Customer Care and Experience

INDUSTRY: Hospitality

Start Shadowing Today!

Transform Care Experience for Patients and Families

Transform Care Experience for Patients and Families

INDUSTRY: Healthcare

Start Shadowing Today!

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GoShadow will change the way you do business.

Improve Outcomes, Experiences & Care while going about your daily routine.

Start Shadowing Today!

goShadow is a Two-Part Online Shadowing Solution.

An iOS and Android App to Collect and Organize

Easily create experiences, coordinate shadowers, and quickly capture and categorize shadowing notes while in the field.

An Online Platform to Manage and Report

Organize experiences, review notes, and build compelling reports that will drive change in your organization. Use the platform to enter historical data, enjoy automatic reports from pen and paper shadowing!

Sign up for a 30-Day trial.

Start shadowing Today!

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What is Shadowing?

Shadowing is a low-cost, high-impact practice that allows professionals to understand how their customers, patients and end users experience service, from medical care experiences to retail and hotel industry customer experience, any industry can benefit from shadowing.

goShadow provides a platform to efficiently capture notes while shadowing, organize and share those notes with team members, and report on opportunities for improvement throughout an experience.

Sign up for a 30-Day trial.

Start shadowing Today!

What People are Saying about goShadow.

mr-executive-avatar“I am no longer a fan of surveys. Everyone always told us how nice we were, and gave us high scores. Shadowing, however, showed us our real opportunities to improve the patient experience.”

Executive Director
Major Health Service Organization

mrs-admin-director“We started with the ‘Day of Surgery’ for our first care experience back in 2007 because it was more narrowly focused, but since then, we have expanded to include the entire Surgical Care Experience.”

Administrative Director
Surgical Services, Major Hospital Network

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