Improve Outcomes, Experiences & Care while going about your daily routine.
Easily create experiences, coordinate shadowers, and quickly capture and categorize shadowing notes while in the field.
Organize experiences, review notes, and build compelling reports that will drive change in your organization. Use the platform to enter historical data, enjoy automatic reports from pen and paper shadowing!
Shadowing is a low-cost, high-impact practice that allows professionals to understand how their customers, patients and end users experience service, from medical care experiences to retail and hotel industry customer experience, any industry can benefit from shadowing.
goShadow provides a platform to efficiently capture notes while shadowing, organize and share those notes with team members, and report on opportunities for improvement throughout an experience.
“I am no longer a fan of surveys. Everyone always told us how nice we were, and gave us high scores. Shadowing, however, showed us our real opportunities to improve the patient experience.”
“We started with the ‘Day of Surgery’ for our first care experience back in 2007 because it was more narrowly focused, but since then, we have expanded to include the entire Surgical Care Experience.”