Toolkit + Exercises
Case studies
Understand how other organizations have operationalized and incorporated shadowing into their improvement efforts.
Train the Trainer
Application of Shadowing to Transform Office Practice Flow and Reduce Patient Wait Times
Patient Education and Pre-Surgical Optimization
Creating a Value-Driven Staff and Patient-Centered Experience
Identify Waste + Delay
Shadowing to Reveal Root Causes of Waste, Reduce Operating Room Delays, and Map Patient Experience